What are the delivery charges?
Delivery charge varies with each Merchant and depending on the location of the Customer.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Merchant or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Merchants do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Merchant generally procure and ship the items within 5-7 business days. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
Are there any hidden costs (sales tax, octroi etc) on items sold by Merchants on Ganesh Book Store?
There are NO hidden charges when you make a purchase on Ganesh Book Store. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Why does the estimated delivery time vary for each Merchant?
You have probably noticed varying estimated delivery times for Merchants of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Merchant, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code and select correct google location on the product page (you don't have to enter it every single time) to know more accurate delivery times and cost on the product page itself.
Merchant does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
At times Merchants prefer not to ship to certain locations. This is entirely at their discretion.
Why is the CoD option not offered in my location?
Ganesh Book Store doesn't offer COD to any locations in the country.
I need to return an item, how do I arrange for a pick-up?
Returns are not available at Ganesh Book Store. Only exchanges and Order Cancellation is possible. Contact Us to initiate a return to check the eligibility of the return. You will receive a call explaining the process, once you have initiated a return. Ganesh Book Store will facilitate the pick-up of the item.
Does Ganesh Book Store deliver internationally?
As of now, Ganesh Book Store doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.